Lars Jørgensen wrote :
Something is inconsistent here - or I am doing something wrong.
When I create a new ticket in a queue I can assign ownership only to agents that have this queue selected in "my queues".
When I assign ownership of an existing ticket I can assign it to all who has the correct permissions for the queue.
I think the latter behaviour is correct and that should also be the behavior when I create tickets. Did I flick a switch the wrong way somewhere in the configuration?
Hello Lars, on the right side of the owner dropdown box should be a link titled "all", which allows you to select every agent. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de