RE: [otrs] OTRS - Active Directory

Sorry i tried that but, i cannot authenticate with AD I Only receive the message "Identification incorrect your user or password was entered incorrect" Do you have an idea about the problem Daniel Zamorano Mejía -----Original Message----- From: Shawn Beasley [mailto:shawn.beasley@otrs.com] Sent: Martes, 12 de Febrero de 2008 04:41 a.m. To: User questions and discussions about OTRS.org Subject: Re: [otrs] OTRS - Active Directory Hi Daniel,

try this $Self->{'AuthModule::LDAP::Host'} = 'serverdemo';

instead of this $Self->{'AuthModule::LDAP::Host'} = 'serverdemo. demo.com http://demo.com/';

i.e remove the demo.com http://demo.com bit

On 2/11/08, *Daniel Zamorano* mailto:daniel.zamorano@duxdiligens.com> wrote: Additionally, when you have no users in your DB with matching info, you have to use the UserSyncLDAPMap section - it can be copied out of the Defaults.pm. Otherwise, you will get Panic! No user data.

Hi.

I have a problem; I can't configure OTRS to authenticate whit Active Directory, I was configuring and I cannot log me in the system whit AD.

I have that questions:

I should configure each agent in the database after to try configure the Active Directory?, if yes(whit password?)

I have the next info

User Administrator in AD: adminotrs à in the Users folder

Server: serverdemo

Domain : demo.com http://demo.com/

that is my config.pm http://config.pm/,

$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

$Self->{'AuthModule::LDAP::Host'} = 'serverdemo. demo.com http://demo.com/';

$Self->{'AuthModule::LDAP::BaseDN'} = 'ou=Users, dc=demo, dc=com';

$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=adminotrs, ou=Users, dc=demo, dc=com';

$Self->{'AuthModule::LDAP::SearchUserPw'} = 'adminpsw';

Do I need another configuration?

Or is bad my configuration?

-- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann