If I recall correctly, I saw this happen when I created a queue and did not associate an did not choose a responce to go with the queue on the results screen after adding the queue. Try going to the admin section, select Responses<->Queue,Select the queue that you are having a problem with and select a response, and click submit and test. Hope this helps. Greg Horne gehorne -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of LQ Marshall Sent: Thursday, May 01, 2008 4:39 PM To: 'User questions and discussions about OTRS.org' Subject: [otrs] No Email Reply Option ... !? I have one queue that I have somehow configured to now allow email replies. The compose email link is missing from any ticket in this queue, and I haven't been able to figure out how I did this? Anyone willing to give their 2 cents on where to look to correct this? tia, LQ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/