Hi Moshe, On Mon, Jan 27, 2003 at 05:24:54PM +0200, Moshe Leibovitch (SoftLink) wrote:
For some reason, this field is missing in the substitution. I have added it in Kernel/System/Ticket/SendAutoResponse.pm: $Param{Body} =~ s/
/$Param{TicketID}/gi; (after the OTRS_TICKET_NUMBER replace) this allows me to send the user Auto response that includes a direct link to the ticket: http://www.softlink.com/otrs/customer.pl?Action=CustomerZoom&TicketID=16
is this the right way of doing this?
Fine! :) I added it to the CVS. Thanks Moshe!
Regards, Moshe
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson