(1) Apology offered, I didn't read too deeply. Thought you'd been looking in index.pl<blah...blah> & editing it.
(2) David made some good comments... Look.
(3) Lack of logs or system responses may have fostered the 'cricket treatment.' As david noted check logs and verify setup/configuration, thet will likely contain the needed pointer.
Having set responses on the first run in just a few mintes can see where the
LQ
Alan McKay wrote:
On Mon, Aug 10, 2009 at 11:33 AM, LQ Marshall<qmarshall@inetspace.net> wrote:
> I'll chime in... Don't know why you're attempting to directly modify system
> files to get responses? This is easily performed under the Admin section in
> the Responses and Queues <--> Responses sub-sections.
>
> If you are not sure of what you're modifying you should leave the OTRS files
> alone. Changing otrs files will be overwritten.
Who said I was changing files? I was doing no such thing.
> Taking things step further can the system send emails at all? Is SMTP setup
> correctly?
Yes, as already noted, I get emails just fine when a ticket gets closed.
> returned... http://doc.otrs.org/2.4/en/html/x1191.html ... Looks like a
> simple read.
Pretty sure I've been there, but will take another look
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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