I Have Otrs 2.3.4 and in sysconfig 3rd column i have only notification
category with the default ones L
Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Marco
Vannini
Inviato: giovedì 4 marzo 2010 18.24
A: User questions and discussions about OTRS.
Oggetto: [otrs] R: R: Notification for Agents/operators
Ciao,
Sorry but i was thinking that you have 2.4 fmw. If it is so notification
event is a category in sysconfig (3rd ccolumn)
Il giorno 04/mar/2010 17:39, "Alessandro d'Ambrosio"
ha scritto:
There isnt a similar notification in Notification list. There are only:
Agent::NewTicket
Agent::FollowUp
Agent::LockTimeout
Agent::OwnerUpdate
Agent::ResponsibleUpdate
Agent::AddNote
Agent::Move
Agent::PendingReminder
Agent::Escalation
Agent::EscalationNotifyBefore
If I had to create it how can I enable it? It isnt a default notification
Thank you
Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Marco
Vannini
Inviato: giovedì 4 marzo 2010 17.01
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] Notification for Agents/operators
notification (event)
On Thu, Mar 4, 2010 at 4:59 PM, Alessandro d'Ambrosio http://otrs.org/
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