Try to ps -ef|grep httpd Who owns the process of httpd should be the owner of the files you mentioned. -hth -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jeremi Bergman Sent: Friday, June 09, 2006 2:58 AM To: otrs@otrs.org Subject: [otrs] 500 Internal Server Error I'm trying to insteall OTRS on my FC1 box running Cpanel. i've used the RPM to install, but am getting a 500 Internal Server Error. My Error log states: [Thu Jun 8 14:41:20 2006] [error] [client 206.98.128.14] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl All of my modules are isntalled correctly: CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... not installed! (for directory authentication - not required) Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok And as far as i know my permission are set correctly: # ls -l total 16 drwxrwxr-x 3 nobody nobody 1024 Jun 8 14:42 ./ drwxrwxr-x 4 nobody nobody 1024 Jun 8 13:00 ../ drwxrwxr-x 2 nobody nobody 1024 Nov 12 2005 cpanel/ -rwxrwxr-x 1 nobody nobody 1527 Nov 12 2005 customer.pl* -rwxrwxr-x 1 nobody nobody 1419 Nov 12 2005 faq.pl* -rwxrwxr-x 1 nobody nobody 1515 Nov 12 2005 index.pl* -rwxrwxr-x 1 nobody nobody 4365 Nov 12 2005 installer.pl* -rwxrwxr-x 1 nobody nobody 1524 Nov 12 2005 public.pl* Any guidance would be greatly appreciated! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/