Ah, I see what's happening, it doesn't look like they are customers as
such (my customer_user table is empty). I'm looking to do this in the
ticket view using the customer_id not the customer_user_id......
Any thoughts?
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
Behalf Of Jeffery Chen Fan
Sent: 04 June 2009 01:45
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Duplicate customer tickets
there have open ticket in otrs 2.3.4
in customer info zone/
On Thu, Jun 4, 2009 at 12:39 AM, Hiren Joshi
wrote:
That would be quite useful, I can confirm that this
isn't in 2.3.....
To make things more convenient, I'm looking to have this
feature
somewhere on the screen while the agent is looking at
the ticket.
Perhaps in the zoom ticket page?
Josh.
> -----Original Message-----
> From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On
> Behalf Of Jim Wight
> Sent: 02 June 2009 08:50
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Duplicate customer tickets
>
>
> > Would it be possible to see how many open tickets a
> customer has while
> > viewing a ticket?
>
> I'm looking at 2.4.0beta2 and there is an 'Open
Tickets (n)'
> link, where n is
> the number of open tickets, under Customer Info which
does
> exactly that. I'm
> running 2.2.7 so don't know whetehr it is new in 2.4
or was
> introduced earlier.
>
> Jim
>
>
>
>
>
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