Re: [otrs] Set default of "Answered?" to Yes?

One question. Why does it matter what "Is Ticket Answered" is set to? I have not found anywhere in the system that reports on that statistic. I can't search for tickets with that state, and it doesn't affect whether I can close a ticket or not. That all works independently of that value. So, what is the big deal? Just curious. Tyler Hepworth