[otrs] OTRS against LAM

19 Nov 2009

      Hi we have LAM (LDAP Account Manager) installed on a box which is used to
authenticate a Samba server.  I want to use this server to hold OTRS auth
and user details for internal company.   I am not sure how much LAM differs
from AD (which most of the docs seems to point to).

I am not getting any authentication happening nor able to list users (using
root@localhost login).   Anyone else using LAM?

tia

W

Setup
Debian (Stable LDAP server and Testing OTRS server)
LAM 2.3.0

Config.pm entries looks like below
############ Customer stuff (staff)  ###############
 # CustomerUser
    # (customer user ldap backend and settings)
    $Self->{CustomerUser} = {
        Name => 'LDAP Data source',
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
            Host => 'ldapserver',
            BaseDN => 'dc=xxxx,dc=com',
            SSCOPE => 'sub',
            UserDN => '',
            UserPw => '',
            AlwaysFilter => '',
#            SourceCharset => 'utf-8',
#            DestCharset => 'iso-8859-1',
            # Net::LDAP new params (if needed - for more info see perldoc
Net::LDAP)
            Params => {
                port => 389,
                timeout => 120,
                async => 0,
                version => 3,
            },
        },
        # customer uniq id
        CustomerKey => 'uid',
        # customer #
        CustomerID => 'mail',
        CustomerUserListFields => ['cn', 'mail'],
        CustomerUserSearchFields => ['uid', 'cn', 'mail'],
        CustomerUserSearchPrefix => '',
        CustomerUserSearchSuffix => '*',
        CustomerUserSearchListLimit => 250,
        CustomerUserPostMasterSearchFields => ['mail'],
        CustomerUserNameFields => ['givenname', 'sn'],
        # show now own tickets in customer panel, CompanyTickets
        CustomerUserExcludePrimaryCustomerID => 0,
        # add a ldap filter for valid users (expert setting)
#       CustomerUserValidFilter => '(!(description=gesperrt))',
        # admin can't change customer preferences
        AdminSetPreferences => 0,
        Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown (1=always,2=lite), required,
storage-type, http-link, readonly
            [ 'UserSalutation', 'Title',      'title',           1, 0,
'var', '', 0 ],
            [ 'UserFirstname',  'Firstname',  'givenname',       1, 1,
'var', '', 0 ],
            [ 'UserLastname',   'Lastname',   'sn',              1, 1,
'var', '', 0 ],
            [ 'UserLogin',      'Username',   'uid',             1, 1,
'var', '', 0 ],
            [ 'UserEmail',      'Email',      'mail',            1, 1,
'var', '', 0 ],
            [ 'UserCustomerID', 'CustomerID', 'mail',            0, 1,
'var', '', 0 ],
#            [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1,
0, 'var', '', 0 ],
            [ 'UserPhone',      'Phone',      'telephonenumber', 1, 0,
'var', '', 0 ],
            [ 'UserAddress',    'Address',    'postaladdress',   1, 0,
'var', '', 0 ],
            [ 'UserComment',    'Comment',    'description',     1, 0,
'var', '', 0 ],
        ],
    };

#############  Auth customer folk (staff)  ##############
    # (take care that Net::LDAP is installed!)
     $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
     $Self->{'Customer::AuthModule::LDAP::Host'} = 'ldapserver';
     $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=xxxx,dc=com';
     $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';

    # Check if the user is allowed to auth in a posixGroup
    # (e. g. user needs to be in a group xyz to use otrs)
    $Self->{'Customer::AuthModule::LDAP::GroupDN'} =
'cn=1gstaff,ou=Groups,dc=xxxx,dc=com';
    $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid';
    # for ldap posixGroups objectclass (just uid)
    $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'uid';
    # for non ldap posixGroups objectclass (full user dn)
#    $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';

    # The following is valid but would only be necessary if the
    # anonymous user do NOT have permission to read from the LDAP tree
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = '';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '';

    # in case you want to add always one filter to each ldap query, use
    # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter =>
'(objectclass=user)'
    $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';

    # in case you want to add a suffix to each customer login name, then
    # you can use this option. e. g. user just want to use user but
    # in your ldap directory exists user@domain.
#    $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';

    # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
    $Self->{'Customer::AuthModule::LDAP::Params'} = {
        port => 389,
        timeout => 120,
        async => 0,
        version => 3,
    };

#############  Auth support folk (1gtech)  ##############
    # (take care that Net::LDAP is installed!)
    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
    $Self->{'AuthModule::LDAP::Host'} = 'ldapserver';
    $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=xxxx,dc=com';
    $Self->{'AuthModule::LDAP::UID'} = 'uid';

    # The following is valid but would only be necessary if the
    # anonymous user do NOT have permission to read from the LDAP tree
    $Self->{'AuthModule::LDAP::SearchUserDN'} = '';
    $Self->{'AuthModule::LDAP::SearchUserPw'} = '';

    # Check if the user is allowed to auth in a posixGroup
    # (e. g. user needs to be in a group xyz to use otrs)
    $Self->{'AuthModule::LDAP::GroupDN'} =
'cn=1gtech,ou=groups,dc=xxxx,dc=com';
    $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
    # for ldap posixGroups objectclass (just uid)
    $Self->{'AuthModule::LDAP::UserAttr'} = 'UID';
    # for non ldap posixGroups objectclass (with full user dn)
    $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

    # in case you want to add always one filter to each ldap query, use
    # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter =>
'(objectclass=user)'
    $Self->{'AuthModule::LDAP::AlwaysFilter'} = '';

    # in case you want to add a suffix to each login name, then
    # you can use this option. e. g. user just want to use user but
    # in your ldap directory exists user@domain.
#    $Self->{'AuthModule::LDAP::UserSuffix'} = '@domain.com';

    # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
    $Self->{'AuthModule::LDAP::Params'} = {
        port => 389,
        timeout => 120,
        async => 0,
        version => 3,
    };

           # agent data sync against ldap
    $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
    $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://ldapserver/';
    $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=xxxx,dc=com';
    $Self->{'AuthSyncModule::LDAP::UID'} = 'uid';
    $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = '';
    $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = '';
    $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
        # DB -> LDAP
        UserFirstname => 'givenName',
        UserLastname  => 'sn',
        UserEmail     => 'mail',
    };

    # AuthSyncModule::LDAP::UserSyncInitialGroups
    # (sync following group with rw permission after initial create of first
agent
    # login)
    $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
        'users',
    ];

[otrs] OTRS against LAM

William Hamilton