Dear all,

 

Is it possible to see the owner of each ticket in the All Ticket view?

 (http://SERVERNAME/otrs/index.pl?Action=AgentTicketQueue&QueueID=0&ViewAll=1)

 

I have been searching around in Sysconfig but can find anything there.

Is there a file that I can easily alter to make the change (OTRS\Kernel\Output\HTML\Standard\AgentTicketQueue.dtl or something)

I am not a programmer so a simple solution would be appreciated.

 

 

 

Thanks,

 

Heinz

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Centre de Ressources Informatiques
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