Hi Afshar,

On 21.05.2009, at 05:57, Afshar Mohebbi wrote:

Thanks all!

This is our user's request indeed. They don't want to enter any text even a single space when they close a ticket or when taking ownership a ticket.


The Sysconfig is your friend:

Ticket::Frontend::AgentTicketClose###Note: 

Search for AgentTicketClose###Note in the search field to find the correct sub-group for turning off the note field completely.

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