What I really need is the name of the queue, instead of the ID. Can anyone please suggest how to retrieve the queue name instead?
Just type Queue instead QueueID :)
Also I add link to this queue:
<td width="10%">
19 Aug
2009
19 Aug
'09
1:59 p.m.
$QData{"Queue","15"}</div>
</a>
</td>
German
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Glossop, Andrew
Sent: Wednesday, August 19, 2009 4:40 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Adding Queue Name to 2.4 dashboard
A very useful mod. Thanks for sharing.
I added this:
<td width="5%">$QData{"QueueID"}</td>
What I really need is the name of the queue, instead of the ID. Can
anyone please suggest how to retrieve the queue name instead?
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
John Murray
Sent: 18 August 2009 16:57
To: otrs@otrs.org
Subject: [otrs] Adding CustomerID column to 2.4 dashboard lists
The new dashboard feature of 2.4 is very cool, but we wanted to see
customer information about listed tickets.
Here's how I added a column to do this.
Amended Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as
follows:
In dtl:block:ContentLargeTicketGenericRow section, add the following
before the "Time" TD element:
<td width="10%">
$QData{"CustomerID","15"}</div>
</a>
</td>
A few lines later in the dtl:block:ContentLargeTicketGenericNone block
increase the colspan from 3 to 4.
I hope this is useful to others.
John Murray
George James Software
42-44 High Street
Shepperton
TW17 9AU
United Kingdom
Registered in England number 2568792
+44-1932-252568
www.georgejames.com
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