Martin Edenhofer wrote:
Hi Kieran,
On Mon, Jul 14, 2003 at 10:29:53AM +0100, Kieran Fulke - Sun Remote Monitoring Centre wrote:
i'm trying to sun OTRS on a solaris 9 machine (sparc), even the main page wont come up to begin with:
[Mon Jul 14 10:07:14 2003] [error] [client xxx.xxx.xxx.xxx] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 62.
commenting out the "ipc stuff" function that ends at line 62 in Log.pm allows me to log in as the default user, look around, but as soon as i try to make any changes, like adding a user, it hangs and eventually returns a timeout.
any clues?
At first, disable the IPC stuff by adding "$Self->{IPC} = 0;" to line 64. After "}" before "return $Self;". So you are sure that Kernel/System/Log.pm doesn't use IPC anymore.
with this in place, i still get a 500 error on the web browser, and the error message in apache/logs/error_log is still : "[Mon Jul 14 11:00:10 2003] [error] [client xxx.xxx.xxx.xxx] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 62."
What kind of timeouts (webserver error log)? dns timeouts?
[Fri Jul 11 16:02:42 2003] [error] [client xxx.xxx.xxx.xxx] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl query timed out at /opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm line 68
Maybe your internal network can't resolve external dns (OTRS checks the mx of used email addresses per default).
i thought of this one beforehand, we're only going to be using it for internal testing, no outside access needed, so i had that disabled anyway.
Disable it by adding the following config option to your Kernel/Config.pm:
$Self->{CheckMXRecord} = 0;
(Learn more about the config file: http://doc.otrs.org/1.1/html/configfile.html)
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier
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