It's indeed possible. You need to call the API via SOAP. Here's the first article on a Google search for using SOAP in ASP Classic: http://www.devarticles.com/c/a/ASP/An-Introduction-To-XML-SOAP-Using-ASP -and-VB6/ I doubt most people on this list would have written anything for the API using ASP classic, so you'll need to look at the rpc-example.pl script provided and potentially the code sample I provided for PHP a few months back and then use your knowledge of ASP Classic and what you've learned about SOAP to implement it. You can find the OTRS-specific information you need at http://dev.otrs.org/. James. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Saturday, 30 January 2010 11:51 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ticket creation using API Hi, On 30.01.2010, at 12:50, ravi shanker wrote: i have tried rpc-example.pl http://rpc-example.pl/ and its creating cases,but im looking for is similar thing in classic asp,is this supported and if yes please provide an example. I am afraid not yet :-( Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany http://www.cebit.de and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!