Hi, is there anyone who can help with this?

I'm testing the responsible feature.

1) When new mails are fetched from postmaster_pop3.pl, the responsible for every ticket created is set to root@localhost, is there a way to change the default responsible or disabling it?

2) What is Ticket::ResponsibleAutoSet: in SysAdmin- Ticket -> Core::Ticket ?

It's enabled by default, I tried to disable it but I couldn't notice any changes

----- Original Message -----

Sent: Friday, June 22, 2007 5:20 PM

Subject: [otrs] Setting the responsible

Hi I'm testing the responsible feature.

When new mails are fetched from postmaster_pop3.pl, the responsible for every ticket created is set to root@localhost, is there a way to change the default responsible or disabling it?

What is Ticket::ResponsibleAutoSet: in SysAdmin- Ticket -> Core::Ticket ?

It's enabled by default, I tried to disable it but I couldn't notice any changes

--
Gabriele D'Andrea
Tel. +39 085 9431161 • Fax +39 085 9431162 • gabriele.dandrea@ecohmedia.com
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