Re: [otrs] changing ticket format?

I've changed the ticket number "formula" a few times on ours. Everything has been fine for us. I have also looked into changing the ticket handle, but apparently that is disruptive. Hugh On 12/29/10, Steve Clark wrote:

Hello List,

We have been using OTRS for about 6 months using the default Ticket number.

We would like to change the format. Is it possible to do this without screwing things up?

Thanks, -- Stephen Clark *NetWolves* Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com