On Thu, Jul 30, 2009 at 12:17, Alan McKay <alan.mckay@gmail.com> wrote:

Any further comment on the below? Or am I going to have to back out
of my upgrade?

On Wed, Jul 29, 2009 at 12:53 PM, Alan McKay<alan.mckay@gmail.com> wrote:
>> Did you put the new files of 2.4.2 in the 2.3.4 directory?
>
> Yes, that's what you told me to do, no?
> What I actually did was create another symlink from /opt/otrs-2.4.2 to
> /opt/otrs-2.3.4, because the tarball has the directory name
> "otrs-2.4.2" built into it. So I copied the tarball to /opt, cd'd to
> there, made the symlink, then untarred the tarball. Since the symlink
> was in place, all the files went into 2.3.4 directory (I verified
> this)
>
>> - Are you the otrs user?
>
> Yes, which is what I am supposed to be, right?
>
>> It seems you don't have permission on the shared memory used for the log file.
>
> Where is that?
>
> --
> “Don't eat anything you've ever seen advertised on TV”
> - Michael Pollan, author of "In Defense of Food"
>

--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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