
looks like what you need is a mail user agent feature, called "bounce". not all MUAs have this, MS Outlook doesn't, for instance. but Eudora, Mutt or Thunderbird (with extension) support this feature. MU
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ralph Mason Sent: Tuesday, March 21, 2006 12:09 AM To: User questions and discussions about OTRS.org Subject: [otrs] Create a ticket by Fowarding an email
Hi,
We have recently set up otrs and would like to be able to forward an incoming email to create a ticked for the original sender of the email.
Example, customer sends an email to 'Jim' - Jim decides that this is a support request and forward the email to a given address. OTRS sees that the email is forwarded from an internal address and creates the ticket as if customer 1 had sent the email directly to the support address.
Is there any way to set up this functionality?