That's absolutely perfect!
Followup question -- is it possible in that URL to specify the queue and
owner? For example the queue might be "TestQueue"?
And for owner, is it possible to have it default to being whoever the logged
in agent is? So if I logged in as bmatthews, then I'm the default owner for
all tickets I create?
Thanks!
On Mon, Mar 8, 2010 at 3:16 PM, Nils Leideck - ITSM wrote: Hi Bill, you could even go further if your CTI Server is really providing the same
Customer ID as used in OTRS.
You CTI Client could call a URL like the following: http://localhost/otrs/index.pl?Action=AgentTicketPhone&Subaction=StoreNew&Ex... This would directly result in a new Phone-Ticket window pre-filled with
your Customer data - and the history of course :-) And thanks for contacting OTRS.com ;-) Nils Leideck