22 Jul
2003
22 Jul
'03
9:45 a.m.
Hallo Martin!
I only want have 1 ticketnumber, but otrs gave for every new incoming message a new ticketnumber automaticly.
You are looking for the "merge tickets" feature. Which isn't implmented yet (~ OTRS 1.2). So, hurry up! ;-)
Gruss, Peter. -- _________________________________________________________________ Peter Padberg Pyrmonter Str. 42 Webagentur web4.hm 31789 Hameln Geschaeftsfuehrung Germany Telefon: +49-5151 60 99 70-0 Peter.Padberg@web4.hm Telefax: +49-5151 60 99 70-1 http://web4.hm _________________________________________________________________