Hi,

In OTRS 3.1 and up, you can specify additional dynamic fields (which
are implemented as 'free text fields' in OTRS 3.0) in this overview.

Which fields did you want to add?

On Tue, Jun 25, 2013 at 2:39 PM, Bogdan Iosif <bogdan.iosif@gmail.com> wrote:
> Hi,
>
> I run OTRS 3.1.10 and would like to add a column to CustomerTicketOverview.
>
> I looked at SysConfig but wasn't able to find any support to customize
> anything in CustomerTicketOverview.
>
> Web search yielded the following relevant hits:
> * http://lists.otrs.org/pipermail/otrs/2012-August/038407.html # customizing
> grid from CustomerTicketOverview
> * http://forums.otterhub.org/viewtopic.php?f=60&t=5156 # customizing grids
> from agent dashboard and AgentTicketZoom
>
> Both solutions involve modifications to .DTL and, possibly, .PM files. Thus,
> they need to be maintained across OTRS version upgrades and require
> dev-level involvement.
>
> QUESTION 1: Is there an easier way to customize those grids?
>
> QUESTION 2: Did anything change in v3.2 to ease these customizations? (A
> post from@Mike_B on the forum thread gave me some hope in this direction)
>
> Thanks,
> /bogdan
>
>

> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs