21 May
2007
21 May
'07
5:19 p.m.
Hi OTRS, I am an OTRS user for many years and its absolutely rock solid and a very powerful tool. Has anyone suggested integrating a Live Chat application into this and using the database back end to create tickets based on chat sessions. We use MSN for this just now and have to copy and paste the sessions into otrs to create a log. I would use it and dump MSN to keep all tickets in 1 place. Thanks Gary