Hello! On Fr, Apr 29, 2005 at 03:24:59 -0300, Breno Moiana wrote:
I am installing otrs here, according to the instructions posted on this list [1]. However, I am finding a strange behaviour. When I run the otrs.checkModules script, it doesn't find several perl MCPAN modules, which are installed.
[1] http://lists.otrs.org/pipermail/otrs/2003-February/000869.html
Here you have the output: ---cut--- [29Abr-14:14:19] [root@intra:/usr/bin]# /usr/share/otrs/bin/otrs.checkModules Can't stat /usr/share/otrs/Kernel/cpan-lib: Arquivo ou diretório não encontrado at /usr/share/otrs/bin/otrs.checkModules line 41 Can't stat /usr/local/lib/site_perl: Arquivo ou diretório não encontrado at /usr/share/otrs/bin/otrs.checkModules line 41 CGI ... not installed! (required - use "perl -MCPAN -e shell;") Date::Pcalc ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... not installed! (required - use "perl -MCPAN -e shell;") Email::Valid ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... not installed! (required - use "perl -MCPAN -e shell;") MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... not installed! (required - use "perl -MCPAN -e shell;") Net::LDAP ... not installed! (for directory authentication - not required) Net::SMTP ... not installed! (for SMTP backend - not required) Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok [29Abr-14:15:58] [root@intra:/usr/bin]# ---/cut---
However, when I run perl -MCPAN -e shell and try to install those missing modules, there is what I get:
---cut--- cpan> install CGI CGI is up to date.
cpan> install Digest::MD5 Digest::MD5 is up to date.
cpan> install Net::POP3 Net::POP3 is up to date. cpan> (...) ---/cut---
Please notice the first two lines of otrs.checkModules output:
Can't stat /usr/share/otrs/Kernel/cpan-lib: File or directory not found at /usr/share/otrs/bin/otrs.checkModules line 41 Can't stat /usr/local/lib/site_perl: File or directory not found at /usr/share/otrs/bin/otrs.checkModules line 41
I am kind of clueless here, but believe this
I am running Debian Sarge, with otrs being gotten through apt-get.
Thanks for the help!
Looks like the debian package is broken somehow. I also noticed some other problems with the OTRS .deb file. Please try to install OTRS from source. You can find the latest version on http://www.otrs.org, the first beta for 2.0 is out since yeserday with many new features. Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!