Hi Chris, On Fri, Oct 25, 2002 at 11:39:21AM -0400, Chris Day wrote:
Ok, let me first say I WANT OTRS! This is the best thing since sliced bread (really!) when it comes to online CRMs (especially FREE ones!).
I'm still kinda figuring out the capabilities of my hosted service. I'm hoping that OTRS will run in our environment. [...] Webserver: Apache 1.3.26 (Unix) I also found out that I'm allowed one cron task, which will run at 3am every night and must be called crontask.cgi. What that means, I don't know, but I found it out anyway.
I also do NOT have telnet or shell access. I use FTP for file managing, a PHP admin script for managing databases, and a text editor as well as using FrontPage for the site management, etc.
So, that gets me stuck on step one (create user) of the installation (haha).
shell> useradd -d /opt/OpenTRS/ otrs shell> cd /opt/ shell> tar -xzvf otrs-xxxx-xx.tar.gz shell> chown -r /opt/OpenTRS/* otrs [...]
Did you say (http://lists.otrs.org/pipermail/otrs/2002-October/000389.html) that you can login? You did the installation without shell? :-o Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneider