[otrs] how to configure mail server

Dear all, I have installed OTRS on linux. Whenever the customer opens a ticket from Customer web interface I want that ticket also to be mailed to my ID. Is it possible and if yes then how? Also when the agent replies the ticket it should be mailed to customer's mail id. Can I also configure my outlook for it ? Thanks in advance. Regards, Amit Jain Regards, Amit Jain