Hi folks, We installed OTRS and configured it a bit more to our liking but I'm unable to get the following working. We have customers mail us at an helpdesk e-mail address and use pop tot retreive the correct message to the corresponding queue. The new tickets are then owned by root which is not that much a problem, but nobody gets a notification that there is a new ticket. How do we configure it to send a message to the people that handle a particular queue when there is a new ticket? Otherwise our helpdesk staff has to monitor the queues themself all the time. Thanks in advance for any help and kudos to the people who made this software possible! __________________________________ Do you Yahoo!? Yahoo! Mail SpamGuard - Read only the mail you want. http://antispam.yahoo.com/tools