Re: [otrs] error creating ticket from POP3 account

Here is what the server 2003 eventlog tells me. An application error with perl.exe Faulting application perl.exe, version 5.8.8.819, faulting module mysql.dll, version 0.0.0.0, fault address 0x000032b9. Could that be the problem?? 2007/10/24, Peter Hoogkamer :

Priorities are still listed under Admin-area->Priorities. I will post the output of the POP3Master.pl script.

Peter

2007/10/24, Torsten Thau :

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Peter Hoogkamer schrieb:

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Hello everybody,

Since a few days I am not able to create a ticket from email picked up by the POP3 account. When I execute POP3Master.pl it says that it cannot handle a ticket priority of NULL and cannot create the entry in the database.

I think the solution will be to set a default priority of 3 for tickets that are created from mail. But I cannot seem to find where to configure this.

You can do this in a postmaster filter, but the actual problem is: where did your "priority 3" go? Ist it still available in the admin-area under priorities?

regards, Torsten Thau

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