Hi, Any help for this please. Thanks in advance Le 30/03/2011 16:56, Guillaume Rehm a écrit :
Hi list,
I use OTRS 2.4.7. I have set up my role <-> agents synchronisation with Active Directory Groups (see http://lists.otrs.org/pipermail/otrs/2010-February/thread.html#30647)
All works fine, but now, I change some agent right's.
Agent1 who have access to file 1,2,3 now must only have access to file 2,3. I changed AD groups, right in admin roles<->agents.
But I have always Agent1 in owner list when I have a ticket in file1 ! When you want to change owner.
Do you know how I can clear this list and have only agents with file1 r/w access ?
Thanks in advance for your help
-- Guillaume Rehm Responsable du Centre de ressources informatiques Bibliothèque nationale et universitaire de Strasbourg Guillaume.Rehm@bnu.fr http://www.bnu.fr 03 88 25 28 23