> The customer ID is not really useful as it is a number nobody can relate to

Then use something that you can relate to :)

No, I mean it ... you can store the number in a different Customer User field and have the CustomerID be email, for instance.

But by default, only what's directly in the ticket is displayed on the dashboard.

http://forums.otterhub.org/viewtopic.php?f=60&t=5156

There are people who have extended the dashboard information to reflect more Customer information, but this is what's available in core.

On Thu, Apr 11, 2013 at 8:11 AM, Jason Marshall <jasonm@cat.co.za> wrote:

Hi All

How can I customize the ticket Dashboard?
I would like to add the customer details in there?

Company details
Customer (e-mail)

The customer ID is not really useful as it is a number nobody can relate to.

As a feature request I would like to be able to customize my dashboard view. J

Kind Regards
Jason Marshall
Cathexis Technologies

www.cathexis.co.za
+27(0)87 2301081

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