I just installed 3.0.10, any chance you might give me a quick run through of the proposed settings?
Thank you,
Garabed Yegavian
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org
Sent: Friday, September 09, 2011 5:00 AM
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Subject: otrs Digest, Vol 36, Issue 16
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Today's Topics:
1. Re: Ticket Alerts (Gerald Young)
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Message: 1
Date: Fri, 9 Sep 2011 00:47:11 -0400
From: Gerald Young
I would like to be able to create a ticket for system downtime that would email all customers that would be effected by this ticket. The first notification would be to notify the customers of the outage. I would like for the system to automatically email a ticket reminder on the day the outage will be happening saying ?today?s the day?!!!! When the ticket is closed I will manually close the ticket which should email everyone the system is back up. Is this possible or has anyone had a similar situation which they have found a way to do something like this?****
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Thank you,****
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Garabed Yegavian****
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