Rebekah Hayes schrieb:
Here's what I did - I added fields to the existing customer_user database but did not remove first_name, last_name, etc. as they aren't valid customer information for our company. Therefore I've added hotel, city, etc. What's happening is when I search for a customer on the Phone-Ticket it "automagically" :) formats it as "first_name last_name" <email>. I would like to alter that to be "hotel" <email> can you tell me where this is accomplished? This process is what was creating the error as instead of
You have to configure CustomerUserListFields But you did it, so I don't understand why it doesn't work on your installation. Are these fields always set? They have to be set due to the required-setting in your configuration. Did you check otrs- or apache-logging? Bye, Alex
being formatted correctly I'm getting an error for each value in the from field.
Thanks so much!