
11 Nov
2005
11 Nov
'05
6:49 p.m.
Hi OTRS community,
i'm searching for a possibility to implement my X-Headers (TicketKey &
TicketValue) into the answers. The idea is to generate a dynamic link inside
the answer, because i'm using the same answer for different queues. I have
managed to set up the Key & Value variable in the filter section and they
are also showing on the right side of the information section inside the que
view. But unfortunately i could not manage to implement them into the
answers. I tried it like this: