Hi

I think what you are after is in the Admin module – PostMaster Pop3 Account

e.g. http://xxxxxxxxx/otrs/index.pl?Action=AdminPOP3

Have a look at the “Trusted” and “Dispatching” and Queue field – if you set the trusted field to Yes, the Dispatching field to queue and the Queue name to the queue you want the emails to  e.g. “Junk” OTRS should take all incoming emails on the pop account and dispatch it to the queue selected.

Hope this makes sense

Theuns Smuts

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of ced
Sent: 26 May 2006 12:47
To: otrs@otrs.org
Subject: [otrs] Fw: ticket from mail

Sorry,

I want that the mail sended from a customer to helpdesk@xxx.xx   they come inserted automatically in the queue of otrs.

How can i do?

----- Original Message -----

From: Volker.Lipper@de.mecglobal.com

To: User questions and discussions about OTRS.org

Sent: Thursday, May 11, 2006 1:37 PM

Subject: Re: [otrs] Fw: ticket from mail

please dont write too much to describe your questions.
we all love good riddles.
couldnt you describe it with, hmmm, lets say six words?

Li


otrs-bounces@otrs.org schrieb am 11.05.2006 13:09:17:

> Hi,
>  
> how can automatic insert the ticket (with a script???) send from a mail to a
> help@xxx.xx into a list  of my otrs ticket?
>  
>  
> Thank
>  
>  
>  
>  
>  _______________________________________________
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> Archive: http://lists.otrs.org/pipermail/otrs
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> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/

---

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