Good day

I have send emails before on this issue, I got responses from you but still notifications are not working.

I need your help regarding the otrs system, am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me.

I have put the lines in ZZZZAuto.pm

$Self->{'Ticket::Frontend::NoteTypes'} =  {

          'note-external' => '1',

          'note-internal' => '0',

          'note-report' => '0',

        };

I have put the lines in Config.pm

$Self->{DefaultNoteTypes} = {

        'note-internal' => 1,

        'note-external' => 1,

        'note-report' => 1,

    };

I would really appreciate your advice.

Mamakwa