
28 Feb
2007
28 Feb
'07
8:41 p.m.
Is anyone doing anything cool with reporting etc? We're mostly using OTRS just for it's ticket management capabilities and I have really dug into reporting on it very much other than some basic custom MySQL queries I wrote a while back. I was wondering if anyone had more advanced stuff. For example something that could show reports on tickets open per day/week, avg/week, avg time to completion, etc. Thank you, Jason Loven Manager - Technical Services Department Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jloven@cainetserv.com Web: http://www.cainetserv.com/