On 3/21/03 11:14 PM, "Stefan Schmidt" wrote:
I'd like something shorter than DateChecksum, but more interesting than AutoIncrement.
It is fairly simple to create a new module, so can you be more specific in your wishes?
I think my wish is simple, at least it would be for someone who knew how to code things kinds of things. Because the OTRS preferred ticket number format is just too long for our needs, I've gone to AutoIncrement. This is better, but still too long and I'd like to have letters in the number. Right now my ticket number appears like this:
[Ticket#: 1000004] RE: Hi there
I would like it to appear like this:
[Ticket#: AD004] RE: Hi there
So the number would Auto-Increment, but there would be the letters AD at the beginning of the short 3-digit number. I would like it even more if the numbers included letters in the counting scheme. That would allow more tickets and even shorter ticket numbers. Would it be easy to change "[Ticket#:" to be shorter as well? Maybe make it say something like:
[Tkt#: AD004] RE: Hi there Or [Tkt# AD004] RE: Hi there
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