I think you are right about importing the users from LDAP, I'll need to find the manual on that part. But even still, anytime customer.pl or index.pl gets visted when I am logged in, that error message still persists. Here is my config.
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'dc2.geosoft.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=geosoft, dc=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=OTRS,ou=Service Accounts,dc=geosoft, dc=com';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'thisismypassword';
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';
$Self->{'Customer::AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
# CustomerUser
# (customer user ldap backend and settings)
$Self->{CustomerUser} = {
Name => 'LDAP Geosoft Inc.',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'dc2.geosoft.com',
BaseDN => 'dn=geosoft, dn=com',
SSCOPE => 'sub',
UserDN => 'cn=OTRS,ou=Service Accounts, dn=geosoft, dn=com',
UserPw => 'thisismypassword',
AlwaysFilter => '',
SourceCharset => 'utf-8',
DestCharset => 'iso-8859-1',
Params => {
port => 389,
timeout => 120,
async => 0,
version => 3,
},
},
# customer uniq id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
#[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
Jason Chambers
IT Helpdesk Support
Geosoft Inc.
85 Richmond St. West - 8th Floor
Toronto, Ontario, Canada
M5H 2C9
Tel: 416-369-0111 x344
Fax: 416-369-9599
www.geosoft.com
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel
Sent: May-30-07 2:10 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] My First Time
You need to post your config!
Also look at the manual, there is a section about importing ldap users into
the OTRS database.. I suspect you don't have that part in your config file.
HTH,
Andy
On 5/30/07 12:57 PM, "Jason Chambers"
Hi All,
I'm a first time user to OTRS as our company is testing different ticketing systems. I'm currently having issues getting the customer authentication to AD LDAP to work properly as there are weird error messages in my syslog. Can anyone assist? Here's the messages I get.
Wed May 30 12:27:01 2007 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece Wed May 30 12:26:57 2007 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece Wed May 30 12:19:52 2007 notice OTRS-CGI-10 CustomerUser: jason (CN=Jason Chambers,OU=Users,OU=GNA,DC=geosoft,DC=com) authentification ok (REMOTE_ADDR: 192.168.0.162). Wed May 30 12:19:52 2007 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece
Even though the message says successful login, I will get Panic! No UserData!!!
Jason Chambers IT Helpdesk Support Geosoft Inc. 85 Richmond St. West - 8th Floor Toronto, Ontario, Canada M5H 2C9 Tel: 416-369-0111 x344 Fax: 416-369-9599 www.geosoft.com
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Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 Andy.Lubel@gtsi.com -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/