> Hi
Maurice,
> My main problem is when I want to close a ticket I must enter
some text in body of it.
> Is there any way to get rid of
this?
Yes, in the sysconfig there is a way to disable the
requirement of text in the message. I remember this being discussed and
resolved sometime ago. I do not remember the exact solution.
I do know that you can change the default body from
<blank> to <space> in the
sysconfig.