Hello, I just installed OTRS 1.0.2 on a Mandrake 7.2 and it seems to work fine. As it is realy huge, it takes me lots of time to customize it. My first questions come from me and from my workmates that will use it and are demanding many features or way-to-do-that... * Time : Why can't we specify a fractionnal (?) unit time ? It would be so useful for us to count into hours, and to be able to specify 1.5 for "one hour and half", or 0.5 for half an hour... Where in the code is it checked ? * Often, we deal tickets together, but most of the time, only one people is on the problem. How can we do to see that this ticket is managed by this agent ? How can we sort this ? * Will the installation of the next version (in 14 days I think) be easy ? Easy upgrade ? * Next questions will follow, don't worry. * Thank you for OTRS, I think it will honestly *change* my life. -- Nicolas Ecarnot