Hi I'm looking for the best way to close tickets automatically if they are sitting in a certain status, i.e. pending or awaiting response. If we have not heard back from the user within 2 days we would like the call to be automatically closed and a response sent out to them, is this possible. Rosanna Marretta Analyst Programmer YRC Logistics Limited Unit 1, Alpha Way Thorpe Industrial Park Egham, Surrey TW20 8RZ United Kingdom Direct Tel: +44 (0) 1784 480136 Email: Rosanna.Marretta@YRCLogistics.com mailto:Rosanna.Marretta@YRCLogistics.com Website: www.YRCLogistics.com http://www.yrclogistics.com/ Subscribe to our News Feed: www.yrclogistics-rss.info http://www.yrclogistics-rss.info/ Directions: www.multimap.com/map/browse.cgi?lat=51.4169&lon=-0.5289&scale=10000&icon =x <http://www.multimap.com/map/browse.cgi?lat=51.4169&lon=-0.5289&scale=10 000&icon=x> Company Registration Number: 2773769 ________________________________ Except as otherwise agreed in writing, signed by a director of YRC Logistics, all storage, picking and packing services are carried out subject to the United Kingdom Warehousing Association's conditions of contract current at the time of contract (UKWA) and all other services provided by YRC Logistics are provided subject to the British International Freight Association's standard trading conditions current at the time of contract (BIFA). Hyperlinks to the current UKWA & BIFA conditions are included at the foot of this email. Your attention is specifically drawn to the limitations of liability in respect of loss or damage contained in those conditions. Consequentially, customers should notify their own insurers to ensure that adequate insurance cover is in place in connection with any services provided by YRC Logistics. http://www.bifa.org/DocFrame/DocView.asp?id=235&sec=-1 http://www.bifa.org/DocFrame/DocView.asp?id=235&sec=-1 http://www.ukwa.org.uk/cmfiles/28/Conditions%20of%20Contract%202007.pdf <http://www.ukwa.org.uk/cmfiles/28/Conditions%20of%20Contract%202007.pdf