Hi, On 25.05.2010, at 22:44, TechFan wrote:
Open the SysConfig and go to “Framework” -> “Frontend::Agent::Stats” … there you will find a config option to enable an Agent name as a available part of your statistics within the OTRS Stat Framework … just make sure this is not illegal in the country where you are ;-)
Not legal? Why wouldn't that be legal? We are subject to US laws. . .so is it legal for you?
Right, I am currently with a customer in the US as well and here it seems to be OK. In Germany you may run into trouble and discussions with the works or employee council ;-) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project