Agreeing with Gerald about the "Don't touch it/Don't do it", i can add that you could simply modify the proper template in order to add a column like "last action date" and populate it with the field of the database that storest the last changed date (sorry, don't remember the name of the field right now). Better avoid to "change" an existent part of the system. Let the "Age" remain the age as otrs considers it. But the points listed by Gerald are something I never thought about and probably are a good alternative. -- Stefano -- This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you.