On Thu, 9 Dec 2004 11:05:47 -0700, Nav Dhunay
Should have stated, that I tried that. My OTRS is installed on Windows. The GenericAgenct functionality uses Unix/Linux "rm" to delete the tickets.
Really? What file and line did you get that from? Here is what I understand the system to do: var/cron/GenericAgent cron calls bin/GenericAgent.pl calls Kernel/System/GenericAgent.pm calls Kernel/System/Ticket.pm and the relevant code states: sub TicketDelete { [...] Do(SQL => "DELETE FROM ticket WHERE id = $Param{TicketID}")) $Self->ArticleDelete(%Param); [...] } And following "ArticleDelete" into Kernel/System/Ticket/ArticleStorage*.pm shows that any functions dealing with deletion of articles or attachments uses the "unlink" command which is a perl function and will work properly on both *nix and Windows. Tyler [snip]