On Sat, 09 Dec 2006 12:15:34 -0500
Mike Conigliaro
the perl ldap module is not installed. try this:
perl -MCPAN -e 'install Net::LDAP'
Thanks Mike Net::LDAP was already installed along with the other required perl modules. I ran out of things to try and eventually made the changes to Defaults.pm instead, it worked right away. I made the same changes in Config.pm again where it should be, this time it worked fine so I'm not entirely sure what the problem was but at least it's working now. My next issue is with active directory group membership. The error logged is: OTRS-CGI-10[31020]: [Notice] [Kernel::System::Auth::LDAP::Auth] User: kobus authentication failed, no LDAP group entry foundGroupDN='cn=OTRS-Agents,ou=Groups,ou=Unitname,dc=mydomain,dc=co,dc=za', Filter='(memberUid=CN=Kobus Barnard,OU=Users,OU=Unitname,DC=mydomain,DC=co,DC=za)'! (REMOTE_ADDR: 192.168.91.146). Why is the group entry not found? The 'kobus' account is a member of the specified 'OTRS-Agents' group. For completeness, here are the relevant parts of my current Config.pm, I indicated where I think the problem lies but don't know which DN to specify: #---------------------# $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'myserver.mydomain.co.za'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=mydomain,dc=co,dc=za'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=OTRS-Agents,ou=Groups,ou=Unitname,dc=mydomain,dc=co,dc=za'; $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid'; $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; # <- I think this is the cause of the problem but am unsure which DN to use. $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrs,ou=Users,ou=Unitname,dc=mydomain,dc=co,dc=za'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxxxx'; $Self->{'AuthModule::LDAP::Params'} = { port => 389, timeout => 120, async => 0, version => 3, }; #---------------------# Thank you Kobus