Hi,<br><br>Did you restart your mysql service after that modification?<br><br>What does OTRS state when you go into the support assessment page?<br><br>Regards,<br><br>David<br><br><div class="gmail_quote">2009/10/27 Adrián Fernández Leiro <span dir="ltr">&lt;<a href="mailto:aleiro@inveravante.com">aleiro@inveravante.com</a>&gt;</span><br>
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<div link="blue" vlink="purple" lang="ES">

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<p class="MsoNormal">Hi everybody:</p>

<p class="MsoNormal"> </p>

<p class="MsoNormal"><span lang="EN-US">I have OTRS 2.4.5 on a SuSE.</span></p>

<p class="MsoNormal"><span lang="EN-US">The error message pops out when trying to
install the FAQ module. </span></p>

<p class="MsoNormal"><span lang="EN-US">I’ve set max_allowed_packet = 32M on
/etc/my.cnf</span></p>

<p class="MsoNormal"><span lang="EN-US">It’s still pulling the same error.</span></p>

<p class="MsoNormal"><span lang="EN-US">Any ideas?</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><i><span style="font-size: 9pt; color: rgb(31, 73, 125);">Adrián Fernández
Leiro</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 9pt; color: rgb(31, 73, 125);">Departamento
de Sistemas</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 9pt; color: rgb(31, 73, 125);">INVERAVANTE</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 9pt; color: rgb(31, 73, 125);">Avda. Linares
Rivas 1, Bajo</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 9pt; color: rgb(31, 73, 125);">15005 LA
CORUÑA-ESPAÑA</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 9pt; color: rgb(31, 73, 125);">Tel. 981 25
74 81 / 981 12 62 29</span></i></p>

<p class="MsoNormal"><i><span style="font-size: 9pt; color: rgb(31, 73, 125);">Fax. 981 25
18 86</span></i></p>

<p class="MsoNormal"> </p>

</div>

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