11 Aug
2004
11 Aug
'04
5:45 a.m.
On 8/10/04 9:49 AM, "Marc Schlaile" wrote:
the second question I have is about the auto responses. in fact I would like to send an email to the customer once his ticket has been closed. how can I do that?
Afaik, the only way to do this is to reply to the customer and set Closed as the next action after your response. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com