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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel
Sent: Wednesday, August 08, 2007 2:33 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Closed Ticket Re-Opens

Out of office auto-replys commonly do this.. or when you send a "hi customer, here is the answer to your issue" and you close it, then the customer replies back "thanks" or something.

 

there are "follow up" settings in the admin --> queue area

 

HTH,

 

-Andy Lubel

 

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Buice, David R
Sent: Wednesday, August 08, 2007 1:28 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Closed Ticket Re-Opens

Hello,

 

We have a ticket that after we close re-opens itself about 3 minutes later.  We think it's related to an automatic email coming from the ticket.  Anybody else seen anything like this before in OTRS?

 

Thanks

 

David Buice

ITIL Foundations Certified

EDS - PSIC

7000 Chicago Road

Warren, MI  48092

 

( Phone:+1-586-575-4525

+ mailto:david.buice@eds.com

cell: 248-249-9122