[otrs] Escalations

I am wondering if there's a way to have ticket escalation notifications sent to an alternate email address that could trigger a pager? We have SLAs that need to be considered with incoming new tickets and if a ticket is not worked on within a specified amount of time it needs to notify an alternate administrator to respond to the issue. I have been unable to determine whether this is possible or not. Can anyone provide any assistance please? Thanks, Dan Knoblauch.