Hi,

Does anyone know whether  it is possible to create different templates of “type” in admin interface to assign for each clients?

I intend to configure only “Incident” and “Service Request” for the customer and configure “Incident”, “Service Request” and “Problem” for the help desk analysts.

Help me!

Camilo Vieira • Coordenador de Infra-estrutura de redes
Navita • Portais e BlackBerry • 55 11 3055-2001